Question 1

How quickly can you fix my sensor issues?

Accepted Answer

At Zillah Garage Doors, we understand that sensor issues can be frustrating and potentially dangerous. Our technicians carry common sensor parts on their trucks, allowing us to fix most sensor problems in a single visit. For standard appointments, we can typically schedule service within 24-48 hours. For urgent issues, our Same-hour arrival emergency service means we can be at your door within 60 minutes. Sensor calibration typically takes 30-60 minutes once our technician arrives, depending on whether parts replacement is needed. We always test thoroughly to ensure your door's safety system is functioning properly before we leave.

Question 2

What causes sensor issues in garage doors?

Accepted Answer

Garage door sensors can malfunction for several reasons. The most common causes include: Misalignment - Over time, sensors can shift out of position due to vibration or accidental bumps. Dirt and debris - Dust, cobwebs, or residue can block the sensor's infrared beam. Sun interference - Direct sunlight can interfere with the sensor's ability to detect the beam. Wiring problems - Damaged wires, loose connections, or moisture can cause intermittent or complete sensor failure. Age and wear - Like all electronic components, sensors have a lifespan and may need replacement after 10-15 years. Our technicians diagnose the exact cause during their visit and provide a clear explanation before any repairs. Regular maintenance can prevent many sensor issues before they become problems.

Question 3

Do you offer financing for new wood door installations?

Accepted Answer

Yes, we offer flexible financing options to make your dream garage door affordable! We understand that a quality wood garage door is a significant investment in your home. Our financing programs include: 0% interest for 12 months on qualified purchases, low monthly payment plans extending up to 60 months, and no money down options for qualified buyers. We work with multiple lenders to find the best rates for your situation. The application process is quick and easy—our team can help you apply right here during your free estimate. Wood garage doors not only add stunning curb appeal but can also increase your home's value by 4-6%, making them a smart investment. Contact us to discuss financing options tailored to your budget.

Question 4

What brands of garage doors do you install?

Accepted Answer

We install and service all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI Overhead Doors, and Raynor. We also work with specialty manufacturers for custom wood and carriage-style doors. Our technicians are factory-trained on multiple brands, ensuring expert installation and repair regardless of what type of door you choose. We'll help you select the best brand and style for your home's architecture, your budget, and your specific needs.

Question 5

How long does a garage door installation take?

Accepted Answer

A standard garage door installation typically takes 3-5 hours for a single door and 5-7 hours for a double door. This includes removing your old door, installing the new door and tracks, setting up the opener (if included), programming remotes, and testing all safety features. Complex installations with custom doors or unusual configurations may take longer. We always arrive on time and clean up completely before leaving.

Question 6

What is included in your maintenance service?

Accepted Answer

Our comprehensive maintenance service includes: visual inspection of all components, lubrication of springs, hinges, and rollers, tightening of all hardware, balance testing and adjustment, safety sensor testing and alignment, opener settings check, weatherstripping inspection, and a written report of any concerns found. Regular maintenance extends the life of your door by 5-10 years and prevents 90% of emergency repairs.

Question 7

Do you offer warranties on your work?

Accepted Answer

Absolutely! All our work is backed by our 5-Year Warranty on All Work. This covers both parts and labor on any installation or repair we perform. Additionally, most new doors come with manufacturer warranties ranging from 3 years to lifetime on certain components. We handle all warranty claims for you, making the process hassle-free. Your satisfaction is guaranteed—if you're not happy, we'll make it right.

Question 8

What should I do if my garage door won't open?

Accepted Answer

First, check these common issues: make sure the opener is plugged in, replace remote batteries, check if the door is locked manually, and verify the sensors are aligned (green lights on both). If these don't solve the problem, avoid forcing the door—this can cause additional damage. Call us at (509) 563-4231 for same-hour emergency service. Our technicians can diagnose and fix most issues in one visit. Never attempt to repair springs or cables yourself, as these are under high tension and can cause serious injury.

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